Terms and Conditions

Age of Consent:
Goods may only be purchased by persons 18 years old and over. If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Certain products listed and sold on this website may contain nicotine. If you are allergic to nicotine, propylene glycol, vegetable glycerine or any combination of inhalants, if you are pregnant or breast-feeding, if you have a heart condition, diabetes, high blood pressure or asthma, you must consult your doctor before using any products containing nicotine listed for sale on this website.

Typographical Errors:
In the event that a Nerd Factory product is mistakenly listed at an incorrect price, Nerd Factory reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Nerd Factory reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and paid for. If your purchase has already been paid for and your order is cancelled, Nerd Factory shall request your banking details and issue a credit to your bank account in the amount of the incorrect price.

E-Liquid Return Policy:
Unfortunately, we are not able to accept returns on e-liquid if it does not meet personal flavour expectations. Taste is a very subjective sense that will vary greatly from person to person. In accordance with our strict Quality Control guidelines, returned e-liquid could never be re-used for any purpose, so any open liquid will not be accepted.

Rights of Seller:
The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Indemnification:
You agree to indemnify, defend, and hold nerdfactory.co.za harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Use of Site:
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a nerdfactory.co.za or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Changes to Terms and Conditions:
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

1. Overview
Nerd Factory is a business in the E-Liquid manufacturing industry that sells E-Liquid.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by way of courier services or local pickup depending on how you choose to have products delivered.

Aramex is our courier company we use to deliver products in South Africa. Delivery fees are as follows:

  • All orders not paid for within 24 hours will be cancelled.
  • All goods will only be shipped on receipt of money reflecting in our bank account.
  • No orders will be shipped on Public Holidays or Weekends.

Overnight  door to door courier. Please place and finalise any orders before 09:30am to be eligible for overnight courier. Any orders placed after will be collected next business day and be delivered following business day: R80

An invoice number will be sent out by Nerd Factory upon successful purchase. This number is not be confused with the courier service’s delivery tracking number. The courier service’s responsibility is to communicate tracking numbers and ensure timely delivery.

It is vital that customers ensure their address is correct and as detailed as possible to avoid delays.

3. Export restriction
The offering on this website is available to South African clients only.

4. Return and Refunds policy
The provision of goods and services by Nerd Factory is subject to availability. In cases of unavailability, Nerd Factory will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Consumable products may not be returned due to health and safety regulations.

5. Customer Privacy policy
Nerd Factory shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment options accepted
Payment may be made via bank transfer into the Nerd Factory bank account, the details of which will be provided on request.

7. Responsibility
Nerd Factory takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

8. Country of domicile
This website is governed by the laws of South Africa and Nerd Factory chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

9. Variation
Nerd Factory may, in its sole discretion, change this agreement or any part thereof at any time without notice.

10. Company information
This website is run by Nerd Factory (Pty) Ltd  based in South Africa trading as Nerd Factory and with registration number 2018/320412/07.

11. Nerd Factory contact details
Email: info@nerdfactory.co.za

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